A Guide to Customer Service on Social Media
It’s no longer a question of if your business needs to listen to customers on social media, but rather an essential. Research shows that 67% of consumers have contacted a company for support via social media, thus showing how vital it is for your business to participate in. Here are the 4 main rules of Customer Service on Social Media: 1. Monitor your Mentions Although a large quantity of consumers will contact you directly through tagging...